FAQ

What are the eligible products for entering the McAfee® Rakshak
Rewards Retailer Program?

You can earn points everytime you activate the following solutions on your customers' PC:

Eligible Products User Subscription Earn Points Points Value (INR)
McAfee® Internet Security 1 1 Year 20 20
McAfee® Total Protection 1 1 Year 35 35
How do I know about the status of my points?

Log in with your credentials, you will be re-directed to the dashboard which contains a summary of your account information for the current year.

Who should I purchase from?

You can purchase McAfee® products from authorised resellers only.
To know the list of authorised resellers.

How many points can I earn?

On activation of every McAfee® Internet Security 1 User 1 Year, you will earn 20 points and

On activation of every McAfee® Total Protection 1 User 1 Year, you will earn 35 points

These points are basic points, you will also have numerous opportunities to earn multiplier points during various promotional offers, that will be run from time to time exclusively for McAfee® Rakshak program members.

How do I register my product key/ How can I earn points?
  • Visit www.mcafeerakshak.com and sign-up or log-in to your account
  • Once you login, you will be redirected to your ‘Dashboard'
  • On this page, enter the unique McAfee® 25 digit product key and click on 'Submit'
  • On submission, the status of your activation will now show as ‘Pending’
  • Wait for the key to be verified by a McAfee® system administrator
  • On verification, you will be notified of the status of your activation
  • The status could appear as verified or invalid
  • In case of an invalid status, it is likely that you have erroneously entered an incorrect product key or the key is not activated yet. In this case, please enter the correct product key which has been activated and submit again for verification
  • Once your product key is verified successfully, your newly earned points will automatically reflect in your profile
How do I redeem my points?
  • Visit www.mcafeerakshak.com and sign in to your account.
    The home page features a Redeem tab towards the left
  • Click the Redeem tab to be re-directed to the e-catalogue, where you can choose from a variety of gift options.
  • You can redeem a voucher only after earning a minimum of 250 (+) points
Can I transfer my points to another program member?

No. Reward points earned by you can be redeemed only by you and cannot be transferred to any other program member.

How much time does it take to receive the redeemed reward?

Once you redeem your points for your choice of an e-voucher, you will receive a code through an emailer and an SMS immediately.

The code mentioned in the email and SMS is unique to your reward and can be presented at the billing counter or website of your chosen outlet for instant reward redemption.

Can I exchange my points for cash?

No. You can redeem earned points for an e-voucher only.

What is the minimum criterion for redeeming the rewards?

You can redeem an e-reward only after earning a minimum of 250+ points, on select McAfee® product installations.

Is there a fixed period of redemption and will my unused
points expire?

Yes! The annual period for redemption starts from January and ends in December. Points can be redeemed at any time as long as you have a minimum of 250 points to redeem. Accrued points earned during 2018 and not redeemed by 31st Jan 2019, will lapse.